Vision

We believe that people who invest in rented property in the UK should be correctly supported and encouraged to do this well, with services and support that make this second nature. We also treat tenants with the same respect and support as homeowners, working to provide them with a great experience of privately renting and the flexibility to enjoy home-­‐life without the burden of home ownership.



Purpose

Be the number one property management and marketing service to good landlords and tenants in the UK who are looking for a higher quality product and service. We will lead the way in marketing and the benefit, flexibility and suitability of rented property to all people; be they creators or users of rented property, treated equally and supported well.





Values & Commitments



Honesty

Honesty

Telling the truth and being open when giving feedback.





Fairness

Fairness

We don’t discriminate and treat every person the same be they landlord, tenant or support service.





Outcomes

Outcomes

We measure our success on the outcomes we achieve for tenants and landlords.





Quality

Quality

We do not work with or offer a substandard property to any tenant and will work with landlords to meet and maintain our quality standards.





Education

Education

We will continually invest in education and impart our knowledge to others as efficiently as possible.





Friendliness

Friendliness

We will always be nice and pleasant. We do not threaten or harass, and adopt an open approach to all communications, making talking to us simple.





Service first

Service first

We will always prioritise our service performance over sales performance and target our teams accordingly.